— TERMS & CONDITIONS —

1. Introduction

Welcome to Prayag Builders And Developers (“Company”, “we”, “our”, or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, digital platforms, WhatsApp Official Business Account, RCS communication channels, and related services offered by Prayag Builders And Developers, having its registered office at:

Shop No. 13 & 14, Omkar Arcade,
Plot No. 24, Sector No. 15/A,
New Panvel, Raigad – 410206, Maharashtra, India
Email: prayagbuildersndevelopers@gmail.com
Contact: +91 9702381111

By accessing or using our services, you agree to be legally bound by these Terms under applicable Indian laws.

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2. Definitions

• “Services” refers to real estate development, property sales, marketing communications, customer support, and related offerings provided by Prayag Builders And Developers.
• “User” means any individual or entity accessing our website or communication platforms.
• “Platform” refers to website, WhatsApp Official API, RCS channels, and any digital interface used by us.
• “Applicable Law” refers to laws of India including IT Act, 2000 and related rules.
• “Meta” refers to Meta Platforms Inc., provider of WhatsApp services.
• “RCS” refers to Rich Communication Services messaging supported by telecom operators.

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3. Acceptance of Terms

By accessing our website or communicating with us via WhatsApp, RCS, phone, or other digital mediums, you confirm that:

• You have read and understood these Terms.
• You agree to comply with them.
• You are legally capable of entering into binding agreements under Indian law.

If you do not agree, please discontinue use of our services.

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4. Description of Services

Prayag Builders And Developers operates in the real estate sector, offering:

• Residential and commercial property development
• Property sales and marketing
• Project consultations
• Site visit coordination
• Construction updates
• Customer relationship management
• Communication via WhatsApp Official API and RCS messaging

We may use digital messaging platforms to provide property updates, promotional information, documentation reminders, and customer support communications.

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5. Eligibility

You must:

• Be at least 18 years of age.
• Be legally competent to enter into contracts under Indian Contract Act, 1872.
• Provide accurate information when interacting with us.

We reserve the right to refuse services to any person for lawful reasons.

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6. Account Registration

Certain services may require submission of personal details including:

• Name
• Phone number
• Email address
• Property preferences

You agree to provide accurate and updated information. We are not responsible for errors due to incorrect details provided by you.

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7. User Responsibilities

You agree:

• Not to misuse our communication channels.
• Not to send unlawful, defamatory, or misleading information.
• Not to impersonate others.
• Not to use automated systems to access our services without authorization.

Violation may result in suspension of communication access.

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8. Payment & Billing Terms

All property transactions are subject to:

• Applicable booking amounts
• Payment schedules as per agreement
• GST and applicable taxes
• RERA compliance norms

Payment terms will be specified in the property agreement or booking form. Late payments may attract penalties as per contractual terms.

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9. Subscription Renewal & Termination

If subscription-based services (such as priority notifications or customer plans) are offered:

• Renewal terms will be communicated in advance.
• Users may request cancellation in writing.
• Termination may occur for breach of these Terms.

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10. Use of WhatsApp Official API & RCS

Prayag Builders And Developers uses WhatsApp Official Business API and RCS messaging strictly in accordance with:

• Meta Business Messaging Policy
• WhatsApp Commerce Policy
• Telecom regulatory norms in India

We send messages only to users who:

• Have provided consent
• Have initiated contact
• Have opted in via website forms or other lawful methods

Users may opt out anytime by replying “STOP”.

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11. Message Delivery & Compliance Policy

We ensure:

• No spam communications
• No unlawful marketing
• Clear identification of business name in messages
• Respect for Do-Not-Disturb (DND) guidelines

Delivery depends on telecom operators and Meta infrastructure. We do not guarantee uninterrupted messaging services.

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12. Intellectual Property Rights

All website content including:

• Logos
• Branding
• Brochures
• Property images
• Marketing materials

Are the intellectual property of Prayag Builders And Developers and protected under Indian copyright laws.

Unauthorized use is strictly prohibited.

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13. Confidentiality

All communications, documentation, pricing details, and proprietary materials shared by Prayag Builders And Developers shall remain confidential unless legally required to disclose.

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14. Disclaimer of Warranties

Services are provided on an “as is” and “as available” basis. While we strive for accuracy:

• Property availability may change.
• Pricing may be revised.
• Construction timelines may vary.

We do not guarantee uninterrupted website access or messaging delivery.

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15. Limitation of Liability

To the maximum extent permitted under Indian law, Prayag Builders And Developers shall not be liable for:

• Indirect or consequential damages
• Loss of profits
• Message delivery failures caused by third-party platforms
• Technical interruptions

Our liability shall not exceed the amount paid by the user for the specific service.

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16. Indemnification

You agree to indemnify and hold harmless Prayag Builders And Developers against claims arising from:

• Misuse of services
• Violation of these Terms
• Submission of false information

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17. Governing Law (India)

These Terms shall be governed by the laws of India. Courts located in Raigad / Maharashtra shall have exclusive jurisdiction.

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18. Changes to Terms

We may update these Terms periodically. Updated versions will be published on our website with revised effective date.

Continued use of services implies acceptance of updated Terms.

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19. Contact Information

Prayag Builders And Developers
Shop No. 13 & 14, Omkar Arcade,
Plot No. 24, Sector No. 15/A,
New Panvel, Raigad – 410206
Email: prayagbuildersndevelopers@gmail.com
Contact: +91 9702381111